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LEGAL

Terms of Service

Last updated: October 17, 2026

Summary (not a substitute for the full terms): My Social Manager is for businesses only. Subscriptions renew automatically until you cancel, which you can do anytime from your workspace; cancellation takes effect at the end of the period you have already paid for. AI-generated content is a draft that you review before publishing. These terms are governed by French law.

1. Who we are and acceptance

These Terms of Service (the “Terms”) govern your use of My Social Manager (the “Service”) and any paid subscription to it. The Service is operated by VIPA, a French simplified joint-stock company (SAS) with a share capital of €3,000, registered with the Paris Trade and Companies Register under number 108 694 613, with its registered office at 19 rue du Quatre-Septembre, 75002 Paris, France (“VIPA”, “we”, “us”). See our legal notice.

By creating an account, you agree to the provisions of these Terms that apply to using the Service. By subscribing, you agree to all of these Terms. If you accept them on behalf of a company or other organization, you represent that you are authorized to bind it, and “you” refers to that organization.

The Service is offered to businesses only: companies, sole proprietors, freelancers, nonprofits, and any person acting for the purposes of their trade, business, craft, or profession. By subscribing, you confirm that you are acting in that capacity and not as a consumer for personal, family, or household purposes.

2. The Service

My Social Manager is online software that helps businesses run their social media:

We may change features to improve the Service, but we will not materially reduce what is included in your current plan without notifying you.

3. Your account

You must be at least 18 years old and provide accurate information. You are responsible for keeping your password confidential and for all activity under your account. Each account is dedicated to the brand it was created for.

4. AI-generated content

Strategies, copy, ideas, calendars, and visuals offered by the Service are generated automatically by artificial intelligence systems from the information you provide. They are suggestions: they may contain errors or inaccuracies, and similar content may be suggested to other users.

You review and approve every piece of content before publishing it. You are responsible for checking its accuracy and its compliance with third-party rights, applicable law (including advertising and endorsement rules, such as the U.S. Federal Trade Commission’s guidance on disclosures), and each social network’s rules, including any requirement to label content as generated or altered by AI.

Subject to payment of your subscription, we assign to you all rights we may hold in the content generated for you, for any use, worldwide and without time limit. We do not guarantee that such content is eligible for copyright protection.

5. Your content and data

You keep ownership of the information, text, logos, photos, and videos you upload. For the life of your account only, you grant us the right to host, copy, adapt, and transmit them to our technical service providers (including AI providers) and to the social networks you connect, solely as needed to provide the Service.

You represent that you hold the necessary rights to these materials, including the consent of any identifiable person appearing in photos and videos. You may only submit for analysis websites and social media accounts that you operate or are authorized to analyze.

6. Automatic publishing

With plans that include it, you can connect your social media accounts to the Service through our provider Post for Me, by granting access from each network. You schedule each post yourself, and the Service sends it to the network at the time you choose. Nothing is published unless you schedule it, and you can cancel a scheduled post before its publication time.

You are solely responsible for the content published on your accounts and for complying with each network’s terms. We cannot guarantee publication when a network rejects or delays it, changes its access terms, or is unavailable; you will be notified of any failure in your workspace. You can disconnect an account anytime from your settings, which removes the Service’s access to it.

7. Plans and pricing

Our plans (Starter, Pro, and Premium) are described on our pricing page, with monthly and yearly billing. Each plan includes monthly allowances (AI-generated content, strategy updates, calendars) and a maximum number of items in the media library. With yearly billing, twelve months are paid upfront and allowances are counted month by month from your subscription date. Unused allowances do not roll over to the next month.

Prices are in U.S. dollars. Prices exclude tax. Any applicable sales tax, based on your billing address, is shown before payment. You are responsible for any taxes that apply to your purchase, other than taxes on our income.

We may change our prices. We will email you at least thirty days before any price increase that applies to your subscription; the increase only takes effect at your next renewal, and you may cancel before then.

8. Payment

You subscribe online. Payments are processed by Stripe; we never have access to your full card number. By subscribing, you authorize us (through Stripe) to charge your payment method for the first period when you subscribe and then at the start of each renewal period, until you cancel. Invoices are available in your workspace.

If a payment fails, it will be retried and you will be asked to update your payment method. Without payment, your subscription is suspended and then terminated.

9. Automatic renewal and cancellation

Your subscription renews automatically for successive periods of the same length (one month or one year) at the then-current price, and your payment method is charged at each renewal, until you cancel. There is no commitment beyond the current period.

You can cancel anytime online, from “Manage my subscription” in your workspace. Cancellation takes effect at the end of the current period you have already paid for, and you keep access until then. Except as stated in these Terms or required by law, payments are non-refundable and there are no prorated refunds, including for yearly subscriptions. If you change plan or billing period, the change is prorated: the unused part of the current period is credited against your next invoices.

You can delete your account anytime from “My account”. Deletion immediately cancels your subscription, with no renewal and no refund of the current period. The account is deactivated and its data is kept until the end of the paid period, and for at least seven days, then permanently erased, together with your social media connections. During that time, you can reactivate your account by logging in again; access to the Service then requires a new subscription.

An account without an active subscription (never subscribed or subscription ended) is kept until the end of the current month, with a minimum of seven days, and then erased. We will notify you by email beforehand.

We may discontinue the Service by notifying subscribers by email at least thirty days in advance. In that case, the paid portion of the period that can no longer be used is refunded on a prorated basis to the payment method used to subscribe.

Before payment, you expressly request immediate access to the Service. Where mandatory law grants you a right of withdrawal, you remain liable for an amount proportionate to the Service provided until you notify us of your withdrawal; any excess is refunded within fourteen days. [to be confirmed by counsel]

10. Availability

We use reasonable efforts to keep the Service available but do not guarantee uninterrupted access. The Service may be interrupted for maintenance or because of our technical providers or the social networks. Daily usage limits may apply to protect the Service.

11. Support

Support is provided by email only, at contact@vipagence.net, on business days (Monday to Friday, excluding French public holidays). We aim to reply within five business days of receiving your message. This is a target, not a commitment to resolve the issue, which depends on the nature of the request and, where relevant, on our technical providers or the social networks involved. Requests regarding personal data are handled within the time limits set by law.

12. Acceptable use

You agree not to misuse the Service, including through abusive automation, circumventing limits, reselling access, illegal, misleading, or hateful content, content that infringes the rights of others, or analyzing accounts without authorization. We may suspend an account for a serious breach, after notifying you except in an emergency. Suspension or termination for a serious breach does not entitle you to any refund.

13. Disclaimer of warranties

We provide the Service with due care. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL AI-GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTY OF BUSINESS RESULTS, AUDIENCE, REACH, OR VISIBILITY, AND WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We are not responsible for the content you publish or for decisions made by social networks.

14. Limitation of liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY IS LIMITED TO DIRECT AND FORESEEABLE DAMAGES AND WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSSES, INCLUDING LOSS OF REVENUE, CUSTOMERS, AUDIENCE, OR DATA. Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for gross negligence or willful misconduct.

15. Indemnification

You agree to indemnify and hold VIPA harmless from any third-party claim, and related reasonable costs, arising from the content you upload or publish, your use of the Service in breach of these Terms, or your violation of applicable law or of the rights of others. [to be confirmed by counsel]

16. Privacy

See our Privacy Policy.

17. Changes to these Terms

We may change these Terms. We will notify subscribers of any material change at least thirty days before it takes effect, and you may cancel your subscription before that date.

18. Governing law and disputes

Questions and complaints can be sent to contact@vipagence.net. Both parties will try to resolve any dispute amicably before going to court.

These Terms are governed by the laws of France, without regard to conflict-of-law rules. Any dispute relating to their formation, performance, or interpretation falls under the exclusive jurisdiction of the courts of Paris, France. [choice of law and forum for U.S. customers to be confirmed by counsel]

19. General

These Terms are the entire agreement between you and VIPA regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer your subscription without our consent. These Terms are written in English for our English-speaking customers; a French version is available for customers in France.